always fixIT

Managed IT for small business

Plug it in. We'll take care of the IT.

We post you a tiny box. Plug it into any USB charger and it quietly maps, documents and watches over your office network. Our technicians fix problems remotely, and nothing changes without your OK.

Get your box See how it works
Office network Scanned 2 min ago
  1. 01Router · NBN192.168.1.1Cert expires in 21 days
  2. 02Wi-Fi access point192.168.1.2OK
  3. 03Reception PC192.168.1.20OK
  4. 04Printer · Brother192.168.1.31OK
  5. 05NAS · Backups192.168.1.40OK
  6. 06Camera · Car park192.168.1.60OK
  7. 07EFTPOS terminal192.168.1.75OK
  8. 08Meeting room TV192.168.1.88OK
8 devices1 suggestion · 1 request open
Example network. Device names and addresses are illustrative.

Smaller than a matchbox. That's the whole install.

No server cupboard, no technician visit, no software to install on your computers.

Power
Any USB phone charger
Connects to
Your office Wi-Fi, set up before we post it
Talks to
Only us, through an encrypted tunnel
Opens to the internet
Nothing

How it works

Three steps, and only one of them is yours.

  1. 1

    We post it

    Your box arrives already set up for your office Wi-Fi.

  2. 2

    You plug it in

    Any USB charger, anywhere the Wi-Fi reaches. It connects to us by itself.

  3. 3

    We take it from there

    We map what's on your network, write it all down, and start keeping watch.

What you get

A network you can finally see.

Your network, written down

Every device we find, with its name, address and maker, plus a plain-English network document you can read in the portal or download. Both update themselves when something changes, and you can see what changed since last time.

DeviceAddressMaker
Router192.168.1.1TP-Link
Printer192.168.1.31Brother
NAS192.168.1.40Synology

Watched day and night

We notice when something drops off or starts misbehaving, often before you do.

Router, last 30 days

Fixed from here

Our technicians reach your equipment through the box's encrypted connection. No remote-control apps, no holes in your firewall.

Advice in plain English

Expiring certificates, risky settings, forgotten devices. We spot them, explain them without the jargon, and list each one as a suggestion your approver can approve or reject.

Help desk

Stuck? Say so in your own words.

Open Get help in the portal, type what's wrong the way you'd tell a colleague, and our assistant starts checking your network straight away.

  1. It checks the actual device: is it answering, is its web page up, which services are open.
  2. It asks you a question when it needs one, and tells you what it found in plain words.
  3. It can propose a fix, but an approver at your business must agree before anything changes.
  4. A technician takes over whenever it's needed, or the moment you ask for a person.

The assistant never asks for passwords, PINs or card details, and it can't send you links or phone numbers.

Printer upstairs not workingWaiting for approval
  1. You · 9:02

    The printer upstairs stopped working this morning. It says offline on everyone's computer.

  2. checkChecked Printer · Brother (192.168.1.31): no reply to ping.
  3. checkOpened the web page of Wi-Fi access point (192.168.1.2) on port 80: it answered (status 200).
  4. Assistant · 9:03

    The printer isn't answering the network at all, but the Wi-Fi it uses is fine. A restart usually clears this.

  5. Proposed changeMedium risk

    Restart the printer

    Printer · Brother · 192.168.1.31

    Cancels anything being printed; back in about 1 to 2 minutes. Nothing else changes.

    If you approve, a technician confirms it before anything is changed.

    Approve this changeDecline
Talk to a person instead
Example help request in the client portal. Names and addresses are illustrative.

Your say

Nothing changes until you say yes.

  • Every suggestion shows exactly what would change and why.
  • Small, safe fixes run straight away once you approve them. Bigger ones are done by a technician.
  • A full history of everything we've looked at or changed, in your portal.
SuggestionLow risk

Renew the router's security certificate

The admin page on your router uses a certificate that expires on 1 November. Renewing it takes about five minutes and won't interrupt your internet.

Router · NBN · 192.168.1.1

ApproveNot now

On your phone

The portal, on your home screen.

Add it to your iPhone or Android home screen and it behaves like an app: a tap to open, notifications when something needs you, and it stays signed in.

Sign in
A link or an 8-character code, emailed to you. No password to remember.
Notifications
When your request is updated, you're asked a question, or (for approvers) a change is waiting. Never the details, just a nudge to open the app. Turn them on in the app; on iPhone, add it to your Home Screen first.
Stays signed in
Tick "Keep me signed in" (the app ticks it for you) and you stay signed in as long as you open it at least once a month, up to six months.
Works offline?
It says so, and keeps nothing about your network on the phone. Tap Try again when you're back.

Questions people ask.

Do I need to be technical?

No. If you can plug in a phone charger, you can install it.

What does the box need?

A USB charger and your Wi-Fi details, which we set up before posting. It uses 2.4 GHz Wi-Fi, which almost every office router provides.

Can you see my files or emails?

The box looks after your equipment: which devices are on your network and how they're set up. It doesn't read your files or emails.

What if I want to stop?

Unplug it. The connection ends the moment it loses power.

What do I do when something breaks?

Open Get help in the portal (or the app) and describe it. The assistant checks the device straight away, asks you a question if it needs one, and hands over to a technician whenever that's the right call. You can ask for a person at any time.

Can the assistant change things on its own?

No. It can only propose a change from a short list of reviewed fixes, and someone you've named as an approver must agree first. You see the exact change before you say yes, and everything is recorded in your activity log.

Can you check our Wi-Fi?

Coming soon. The box will listen for the Wi-Fi networks around your office (2.4 GHz) and tell you if a neighbour is crowding your channel or a network is pretending to be yours. Your approver confirms which access points are yours, so a new one we haven't seen before stands out.

Get your box.

Tell us a little about your business and we'll have one in the post.

[email protected]